Full Job Description

We are Clario, a consumer-focused cybersecurity company on a mission to change an industry. Over 500 professionals, including 300 digital security experts with the one common goal — make digital security simple for all. We’re here to create a next-generation digital security solution with a human touch. We combine the latest advances in digital security with tech experts on hand 24/7 to help our customers where technology fails.

Join us — and help people take back control over security and privacy of their online lives.

Role

Clario Customer Services is looking for an enthusiastic Technical Support Representative to work on providing world class support around the globe!

What you will be doing:

- Support and provide world-class customer service via phone, chat or helpdesk;
- Identify and assess customers' needs to achieve satisfaction;
- Handle and resolve customer complaints;
- Troubleshoot software-related issues on Windows;
- Provide fast feedback about the software issues.

What you need for this position:

- Experience in maintaining and configuring MacOS/Windows;
- Peripheral devices setup;
- Experience in application troubleshooting and multi-tasking skills;
- Strong problem solving and research skills;
- English Level — Upper-Intermediate (B2+) with strong speaking skills;
- Ability to learn and adapt fast;
- Stress tolerance and decision-making;
- Ability to work in team
- High ability to demonstrate and present our solutions to technical and non-technical audiences;
- Driven and motivated mindset;
- Willingness to work on night shifts.

What nice to have:

- System administrator, software engineer or technical support experience as well as technical certification — will be a great plus!

To apply please send your CV (in English only) with a detailed description of your career, experience, skills, and projects. We guarantee the privacy of any received information.

LET’S GO TOGETHER!

Job Type: Contract

Salary: ₦176,200.00 per month

Experience:

- Technical Support: 2 years (Required)
- MacOS: 2 years (Required)

Language:

- English (Required)

Shift availability:

- Day Shift (Required)
- Night Shift (Required)
https://forbesng.com/job/technical-support-representative/